How do I communicate with my tenants?

Keyhook makes it easy to contact your tenants should you ever need to get in touch with them.

Web App:

1. Click the "Chat" Link in the top left hand corner of the page.

2. Click on the name of the property in the left hand sidebar of the chat screen.

3. This will open a chat box where you can message your tenants, this chat is open for all tenants so they will all see and be able to reply to your messages.

Note: This chat display will contain messages from all tenancies for this property. However the chat is restricted, so that tenants can only see messages from when they were in an active tenancy. They will not be able to see any future messages, nor write anything new once their tenancy has ended.

If you wish to message a tenant privately. 

1. Click the "Chat" Link in the top left hand corner of the page.

2. In the left hand sidebar, click the "Start New Conversation" button.

3. A list of contacts will be loaded, click on the tenants name.

4. This will start a private conversation with them where you can message them 1 on 1.

Mobile App:

1. Open the mobile app.

2. Click on the chat tab button in the bottom tab bar.

3. You will see a list of your current conversations. 

4. Click on the list item with the address of the property that the tenants are renting.

5. This will open the chat between you and the current tenants of this property where you can message them all.

Note: This chat display will contain messages from all tenancies for this property. However the chat is restricted, so that tenants can only see messages from when they were in an active tenancy. They will not be able to see any future messages, nor write anything new once their tenancy is up.

If you wish to message a tenant privately. 

1. Open the mobile app.

2. Click on the chat tab button in the bottom tab bar.

3. You will see a list of your current conversations.

4. Click on the chat bubble icon in the top right hand corner of the screen.

5. This will open a screen with various contacts, click on the tenant in the list.

6. You will then be prompted to send an initial message, write your message in the textbox.

7. This will create a new 1 on 1 private conversation with the tenant, where you can then continue to chat with them.

Please note, certain Keyhook features will have their own individual comment sections, we recommend you always use those first if they are applicable. These show up for things like inspections and service requests.